About
Auralis AI is a cutting-edge solution designed for customer experience (CX) teams, offering customized AI agents that can handle up to 70% of customer requests instantly and consistently. This advanced technology empowers support teams to be more productive, leading to dramatic improvements in customer satisfaction and reduced costs. It is particularly beneficial for businesses looking to enhance their customer support operations without scaling their support teams.
Details
- Advanced and Customized AI for Support Teams: Handles up to 70% of customer requests, empowering each team member to be 5x more productive.
- Live Chat Agent: Provides 24/7 information and context-driven solutions.
- Helpdesk Assistant: Drafts replies, triages tickets, suggests macros, and syncs ticket summaries with CRM.
- Quality Auditor: Audits every ticket for consistent, accurate, and helpful responses.
- CX Coach: Offers real-time training and insights to agents from internal training materials.
- Insights Analyst: Analyzes sentiment, CSAT, and other key metrics with out-of-the-box reporting.
- Integration: Integrates with existing software, including CRMs, e-commerce platforms, and customer support tools.
- Security and Compliance: Adheres to strict standards for
