Outverse — Clear your support bottlenecks with AI
Outverse is a cutting-edge AI-powered support solution designed to help businesses and organizations clear their toughest customer support challenges. It is particularly beneficial for teams with high ticket volumes, complex software products, and highly regulated industries, as it provides an infinitely scalable system to solve volume problems and speed up resolution times. By leveraging AI agents and internal copilots, Outverse enables companies to deflect up to 80% of complex customer support tickets and handle the rest more efficiently.
Details
- AI Support Agent: Deflects the bulk of incoming support tickets and autonomously resolves up to 80% of customer support queries.
- Custom Policies and Playbooks: Allows AI agents to follow the same policies and playbooks as human support teams, ensuring consistent and compliant responses.
- Pain-free Escalation & Hand-off: Enables custom escalation rules to instantly send customer conversations to the right team or agent.
- Actions, Not Just Answers: Processes billing changes, subscription refunds, and account admin tasks for authenticated users.
- Create & Run Custom Playbooks: Allows for the creation of custom playbooks to handle specific customer support scenarios.
- Knowledge Retrieval: Brings internal documentation, previous tickets
