About
Slap is a powerful tool that helps businesses turn Notion into their customer support platform, enabling them to manage customer support directly in Notion without needing any extra tools. This is particularly helpful for businesses and teams who are already using Notion for their operations and want to streamline their customer support process. By integrating email with Notion, Slap makes it easy to convert emails into support tickets and manage them efficiently.
Details
The key features of Slap include:
- Syncing emails with Notion: Automatically converts emails into support tickets in Notion.
- Replying from Notion: Allows users to respond to customer requests directly from Notion, with replies sent from their own email address.
- Grouped by ticket: New emails in an existing conversation are added to the right ticket in Notion, keeping the ticketing system organized.
- Team collaboration: Enables assigning tickets, tracking statuses, and using internal comments for efficient collaboration within the helpdesk team.
- Better organization: Uses email labels to auto-route messages to the right Notion database, separating admin, tech support, and feedback tickets.
- Security: Designed with security in mind, having completed Google's Cloud App Security Assessment (CASA) Tier 2.
