/ Choose A Feedback Form On Your Website In a Minute | Lite Feedback if
Its stated focus matches what you need: Collect website feedback with a one-line widget. Full context, a Kanban workflow, AI auto-categorization and translated replies, plus an Identify + REST API. No cookies.
/ Choose Modern Help Desk Software For Modern Team (4.8/5 Stars On G2) - ThriveDesk if
Its stated focus is closer to your workflow: Modern CS team require modern help desk software. ThriveDesk is refreshingly simple yet remarkably powerful customer service software for SaaS and Ecommerce.