About
SLA Buddy is a Slack app designed to help teams stay on top of their Service Level Agreement (SLA) goals by proactively monitoring ticketing systems and sending timely reminders. This tool is particularly helpful for support teams and businesses that rely on timely responses to customer inquiries, ensuring they never miss a deadline. By integrating with popular ticketing platforms, SLA Buddy aims to streamline SLA compliance and enhance customer satisfaction.
Details
- Proactive SLA Monitoring and Reminders: Monitors SLA goals and sends reminders to ensure deadlines are met.
- Zendesk Integration: Seamlessly integrates with Zendesk to monitor tickets and notify teams.
- Freshdesk Integration: Supports Freshdesk, allowing for SLA compliance management across multiple platforms.
- Customizable Reminders: Allows teams to tailor reminders according to their preferences.
- Technical Prerequisites: Built on a stack of powerful open-source tools including Supabase, pg_cron, pg_net, Vault, and Edge Functions.
- Supported Platforms: Currently supports integration with popular ticketing platforms, with plans to add more.
SLA Buddy is a valuable tool for any team looking to enhance their SLA compliance and customer response times. With its proactive monitoring, customizable reminders,
