Userback

About

Userback is a user feedback software designed to empower product teams to collect, understand, and act on user feedback with speed and clarity. It is particularly helpful for product managers, SaaS companies, and web agencies looking to build better products and keep their customers happy. By utilizing Userback, teams can streamline their feedback process, making it easier to understand and respond to user needs.

Details

The key features of Userback include:

• Collect: Tools to gather user feedback directly from websites, including browser extensions, feature portals, user surveys, and feedback widgets.
• Understand: Features to provide context for user feedback, such as user identification, video recording, screen annotation, and session replays.
• Act: Capabilities to quickly respond to users, simplify workflows, and resolve issues faster through automation, public roadmaps, integrations, and feedback management.
• Integrations: Seamless integrations with key tools across product management, development, and support to simplify workflows and accelerate issue resolution.
• Security: Compliance with GDPR, SOC 2 Type II certification, and encryption to ensure data safety.
• Feedback Tools: Feedback widgets, user surveys, session replays, and more to capture and understand user feedback effectively.