Userscom — A simple, smart, AI-powered ticketing software
About
Userscom is a cutting-edge, AI-powered ticketing software designed to help businesses and customer support teams efficiently manage their customer relationships. It is particularly useful for small to medium-sized businesses looking to streamline their customer support processes without breaking the bank. By leveraging AI and a clean, intuitive interface, Userscom enables teams to respond to customer queries faster and save time.
Details
- AI Creates Your Todo List: Automatically identifies important tasks and turns them into actionable to-dos, boosting productivity.
- Built-in 'Follow Up' Workflow: Ensures no important ticket slips through the cracks by creating a side panel for follow-ups.
- Tickets Organized into Tabs: AI sorts tickets into customizable tabs for better organization and focus.
- AI Composes Replies: Saves time by using AI to write replies based on context, with prompts like ‘Apologize & Ask for Details’.
- Customer Insights at a Glance: Provides customer plan, email, and custom attributes on the right side of the ticket for personalized interactions.
- Kanban Boards: Allows for easy management of support tickets by sorting them into columns to track progress and focus on key tasks.
